We received a call from a customer who had been told that she needed her wall ties replaced by a company that was due to carry out some repointing work on the side gable wall. The customer wanted a second opinion, the quote from just doing the repointing, to doing the repointing as well as replacing the wall ties had gone from hundreds of pounds into the thousands. Whilst taking down the customer’s details, I recognised the address as I know that area well due to having lived not too far away in the past. I mentioned on the phone that I would be surprised if the wall ties needed replaced as the properties are not particularly old. However, the customer insisted for peace of mind that she wanted us to carry out a cavity wall tie survey to make sure that everything was ok.
Pictures below are of the wall tie we exposed, it’s in perfect condition, nothing wrong with it at all, it’s as new as the day it was installed, the customer was relieved when we showed her, but still a bit miffed that she had been quoted thousands for work that was simply not required.
